Our Insights: Stay on the Cutting Edge

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We Hold These (Retail) Truths to Be Self-Evident

  Over the years, we’ve worked with all types of retail organizations. And we’ve gotten to know them well. We’ve met the individuals who embody the...

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7 Ways Brands Profit From Customer Experience Management Programs

  Why do leading brands manage their customer experience? Why the mystery shops, customer satisfaction surveys, and in-store customer interviews? Forget “It’s nice to know how...

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Guest Post: Long tail vs curation - Which wins the future of retail?

   The future of retail survival will require more precision than ever before   Most consumers simply don't think about retail models and...

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