Our Insights: Stay on the Cutting Edge

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Is Mystery Shopping Right for Your Business?

  Wherever they spend precious time and money, consumers want a satisfying customer experience. They want to feel special, cared for, and better off than they...

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How a Leading Retailer Uses Mystery Shopping to Deliver an Exceptional Customer Experience
How a Leading Retailer Uses Mystery Shopping to Deliver an Exceptional Customer Experience

   The Walking Company, a footwear retailer with 215+ locations nationally and brands such as ABEO, Dansko, Ecco and Ugg, is "The World’s Largest Specialty Retailer...

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Retail Customer Experience: How to Stop Competing Internally—and Start Competing to Win

  If managing the customer experience were easy, every customer would be delighted. Every brand would enjoy rock-star status. Chart-busting revenue growth would be the industry...

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